Frequently Asked Questions.
Answers to questions we usually get asked are below. If the answer to your question isn’t available below, please do not hesitate to get in touch with us.
Are all child carers police checked?
Yes, all carers are DBS checked (Disclosure and Barring Service, formerly CRB) and over 21 years old.
We also have a very thorough screening process and always follow up on references.
How do I make a booking?
Once you have filled out our simple registration form, you can make bookings online, by email, or just give us a call and we’ll do it for you.
Can I have the same carer each time I make a booking?
We always try to book your preferred carer when you make a booking. However, if they are not available, we try to find someone who you’ve had before. We understand the need for you and your children to have consistency.
The more notice we get, the more likely we can book your favourite. If a regular booking each week works for you, then of course we can find you the same person.
How much notice do you need if I want to book a child carer or babysitter?
The more notice you can give us the better so that we can find your preferred child carer. However we will always try to facilitate those last minute bookings.
How do I pay the child carer? and what if a booking ends before or after the nearest hour.
You pay by using your card on our secure booking system as you make the booking.
Do I need to pay for a taxi home for the babysitter?
This is not necessary for bookings ending before midnight, but we kindly ask that you offer to pay for, or contribute towards, a taxi for bookings ending after midnight. Please note that we always try to book someone as local to you as possible to keep any taxi costs to a minimum on late bookings.
How much notice do you need if I want to cancel my booking and is there a fee?
The more notice you can give us the better so that we can find a replacement booking for that particular child carer. There is no fee owed to the child carer for cancellations made in advance.
If you need to cancel the child carer within two hours of the booking start time we kindly ask that you pay them 1.5 hours of work as per the hourly rate (50% of our minimum time). If the child carer arrives at your home we kindly ask that you pay them the minimum amount of three hours. We do not refund the standard agency booking fees. For temporary and holiday nanny bookings we will refund 50% of the agency fee if the booking is cancelled before the start date.
Can I give feedback?
Yes, we really appreciate those who take the time to feedback on their experience with us, both good and bad. You are sent a feedback request each time you have a new child carer so you can let us know how your booking went. We always pass good feedback onto the child carer, and deal with any bad feedback in an appropriate way.
Why is there a minimum booking of 3 hours?
3 hours ensures it is worthwhile for the child carer when their travel time is taken into consideration.
I am a child carer and I want to apply for a DBS (formerly CRB).
We work with Onfido Background checks. If you’d like to apply for a DBS please contact us and we will help you to apply for one.
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